HOW WE DO IT
If my voice is valid, then we must talk on equal footing
Give people the confidence to contribute to care as equal partners.
We help people to effectively communicate their needs and actively participate in meeting their needs to ensure that individuals are truly at the centre.
We do this through :
providing advice, guidance and support
offering good quality information
helping people to build on what they have and what they can do
encouraging people to reach out to others
Creating better care
We provide imaginative and fun opportunities for people to give voice to their stories. To build on their stories, share their stories and translate stories into action.
Help people to ensure that their voice is heard when things go wrong - dignity and respect
To offer space and time to people when things go badly wrong. We provide advice, guidance and support to assist individuals and families to:
take stock and collect their thoughts;
think about action and speak with dignity;
ensure that they are treated decently in an equitable and honest manner.
Develop and grow our network
translating shared learning into a community of practice;
using our learning to bring about change.